The version of your browser is too dated for some of our website features.
For the best digital experience possible, take a moment to update your browser now.

    • ACT residential established site only.
    • Business days only. If you’re moving today and need an urgent electricity connection please complete an online request before 1pm. Alternatively, you can call us before 1:30pm to arrange a connection.
    • Electricity supply only.
    • Additional fees may apply.
    • Resident must ensure there is safe and unhindered access to premises electricity meter.
    • If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
    • Follow and implement any other connection instructions provided by ActewAGL.

    Situations resulting in ineligibility for same day connection:

    • Request to connect to a premises that has not had electricity connected for 12 months or more.
    • Request to connect to a premises deemed unsafe by ActewAGL.
    • When delays are due to circumstances beyond ActewAGL’s control (for example extreme weather, natural disasters).
    • The meter at the premises is not accessible or removed.
    • The meter is not in working order, or is non-compliant.
    • Wrong address or connection date was provided – or is mistakenly believed that the power was not connected when in fact the power was connected.
    • When ActewAGL has requested the disconnection and the reason for the disconnection has not been rectified.

    Electricity and natural gas retailer: ActewAGL Retail ABN 46 221 314 841 a partnership of AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 and Icon Retail Investments Limited ABN 23 074 371 207.

We use cookies to improve your experience on our site and show your personalised products and services. To find out more, read our privacy policy.