What is the Consumer Data Right?
The Consumer Data Right (CDR) is an economy-wide reform that gives electricity consumers greater transparency around their energy costs and usage. Under the CDR, you have the ability to share your ActewAGL data with any CDR accredited third-party organisation. In most cases, an authorised third party will be an Accredited Data Recipient (ADR).
See list of CDR accredited organisations
What benefits are there for me?
Allowing you to share your data more easily can help you make more informed decisions about energy products and services.
For example, you could be comparing energy plans on a comparison website. If the comparison site is an accredited third party, they might ask if you want to share your current usage data so they can recommend an offer to best match your needs.
Is sharing my data safe?
Strict rules apply to both the collection and subsequent use of CDR data under the Competition and Consumer Act and the CDR Rules.
To request access to your CDR data, a third party must be accredited by the Australian Competition and Consumer Commission (ACCC). The ACCC has set stringent accreditation criteria, privacy and information security standards that must be met before the third party accesses any CDR data. Additionally, the privacy of CDR data is regulated by the Office of the Australian Information Commissioner (OAIC).
You can choose to share your CDR data with any CDR-accredited third-party organisations. You can also choose to stop sharing your CDR data at any time.
See list of CDR accredited organisations
What data can I share?
- Your details
- Name and contact details (name, address etc.)
- Organisation profile and contact details (if applicable - business name, address etc.)
- Account and plan details
- Account number, energy type, current plan
- Concession and payment assistance information
- Billing data
- How you pay your bill, billing frequency and scheduled payments
- Tariff information
- Australian Energy Market Operator (AEMO) data
- e.g. your usage and your National Meter Identifier (NMI)
- Electricity generation and storage (if you've got a solar plan and/or battery storage)
*Name and contact details can include the details of the account holder as well as the details of other individuals associated with the account.
How do I share my CDR data?
If you are an eligible customer and meet the requirements to share your CDR data, you can authorise us to share your CDR data with an accredited third party.
There are specific eligibility requirements for both residential and business accounts.
Residential accounts
Am I eligible to share CDR data?
To be eligible, you must:
- have an active electricity account, or an electricity account that was closed within the last 12 months but still have an active gas account.
- be at least 18 years old.
- be an account holder for the eligible account or have a Power of Attorney for the account.
- have your own email address registered and authenticated by us (not a shared or joint email address).
- have your own mobile phone number registered and authenticated by us (not a shared or joint number).
Key information: Gas accounts, off-market embedded networks and unmetered supply accounts cannot currently share CDR data, or may have limitations in sharing their CDR data. Embedded networks are most often found in retirement villages, apartment buildings and gated residential communities.
Who can share CDR data?
Account Holder
The Account Holder is the person who is financially responsible for the account. (Their name is on the bill.) An account can have more than one person who is financially responsible for the account. These are joint accounts.
An eligible Account Holder who is over 18 years old can participate in the CDR and share data.
Power of Attorney
Where a person with Power of Attorney has authority to manage an electricity account on the Account Holder's behalf, they will be able to authorise data sharing on behalf of the Account Holder, in line with the scope of their authority.
Along with the Account Holder, a person acting under a Power of Attorney must be at least 18 years old.
A Power of Attorney can only act on behalf of a residential customer. For business accounts, a Nominated Representative must be appointed.
Nominated Representative
A Nominated Representative is an individual appointed by an authorised contact for a business to manage CDR data sharing for that business.
Secondary User
An authorised contact can share data for a residential account when they have been given a secondary user instruction.
How do I share data, manage data sharing and stop data sharing?
Share data
- The first thing you need to do is select and sign-up with an accredited third party, usually an ADR. This is done through their website or app.
- Your accredited third party will ask you to select the data you want to share and the length of time you want to share your data with them. It can be a once-off or an ongoing arrangement.
- Once you've made these selections, you'll need to consent to the accredited third party (via their website or app) collecting your ActewAGL-held CDR data. To do this, they'll direct you to ActewAGL to verify your identity.
- We'll ask you to verify your identity using the email address registered with your ActewAGL account.
- Next, we'll send a One Time Password to the mobile number associated with your ActewAGL account to complete your verification.
- Once you've been verified, you can select the eligible ActewAGL accounts from which you'd like to share your CDR data. If any of your accounts aren't available for data sharing, they won't be visible for you to select.
- We will then advise you what CDR data we will be sharing and for how long.
- Finally, we will ask you to consent and authorise us to share the specified CDR data with the accredited third party.
The accredited third party will now be able to access your data to deliver the service you requested from them. Remember, you can revoke their access and stop sharing your data any time you like.
Manage data sharing
Once you're set up, you can view and manage your data sharing by logging into your ActewAGL Consent Dashboard.
- Log in to your ActewAGL Consent Dashboard.
- Verify your identity via a One-Time Password we will send you.
- Select 'Manage Data Sharing' to see details of your sharing arrangements (both active and inactive).
You can also amend your data sharing arrangements directly with the accredited third party.
Stop data sharing
You can stop sharing your CDR data any time. You can do this in one of two ways. You can contact the accredited third party directly and withdraw your consent for them to collect your data. Alternatively, you can withdraw the authorisation you provided to us to share your CDR data.
To stop sharing your CDR data via the Consent Dashboard:
- Log in to your ActewAGL Consent Dashboard.
- Verify your identity via the One-Time Password we will send to you.
- Select 'Manage Data Sharing'.
- Select the third party you want to stop sharing data with.
- Select 'Stop sharing'.
Key information: If you do not have access to the ActewAGL Consent Dashboard, contact us for help. You will need to contact the accredited third party to make any changes to the period of time that you want to share your CDR data for.
Business accounts
Eligibility
Before they can participate in the CDR, a business must appoint at least one individual as a Nominated Representative.
To share CDR data, a business needs to have:
- an active ActewAGL electricity account
- aggregated usage of less than 5 GWh per year
- a Nominated Representative on the account aged 18 or over, with an email address and mobile phone number registered and authenticated by ActewAGL.
Aggregated annual usage
The annual usage for a business is calculated at an aggregated level for all accounts linked to that business' Australian Business Number (ABN).
Importantly, a business contract can include more than one supply address.
If a business has been with ActewAGL for less than 12 months, we can use their estimated annual consumption.
Appointing a Nominated Representative
An authorised contact for a business can appoint a Nominated Representative in one of two ways:
- My.ActewAGL
If a business is a registered user of my.actewagl.com.au, an authorised contact can directly appoint a Nominated Representative within the Account authorisations tab.
If an authorised contact for the business is being appointed as a Nominated Representative, the appointment can be done using the Manage access option within the Account authorisations tab.
- Nominated Representative Consent Form
Complete the online Nominated Representative Consent Form for Consumer Data Right (CDR) and email it to CDR@actewagl.com.au with 'Nominated Representative Consent Form' in the subject line.
A Nominated Representative does not need to be an authorised contact for your business. Additionally, once appointed, a Nominated Representative does not automatically become an authorised contact. As a Nominated Representative, they are only able to manage CDR data sharing arrangements on behalf of your business.
Removing a Nominated Representative
My.ActewAGL
A Nominated Representative can be removed by an authorised contact using the Manage access option within the Account authorisations tab. To remove the Nominated Representative, change the individual's role to 'No access' using the role drop-down list.
Key information: If a Nominated Representative holds other roles on behalf of the business, for example, they are an authorised contact, removing their appointment as a Nominated Representative does not affect the other roles.
If you require assistance adding or removing a Nominated Representative, or if you would like to remove someone as a Nominated Representative but keep them as an authorised person, contact us as follows:
- Small business customers: Call 13 14 93 and ask to speak to a CDR team member.
- Large market customers: Call your account manager directly.
Key information: To update a Nominated Representative's contact or personal information, the Nominated Representative must contact us themselves by calling us on 13 14 93.
How do I share data, manage data sharing and stop data sharing?
Sharing, managing and stopping data sharing occurs in same way for businesses as it does for residential customers. Details of how to proceed are provided under 'Residential accounts'.
Correcting your data
If any of your CDR data is incorrect, please let us know so we can do our best to fix it.
Privacy
If you want to know more about how we handle your personal information, our Privacy Statement sets out how we comply with our obligations as set out in the Privacy Act.
More information
If you have further questions or would like more information about the Consumer Data Right, take a look at the ActewAGL Consumer Data Right Policy. You can also contact us via email at cdr@actewagl.com.au
If you have feedback or we have not met your expectations regarding Consumer Data Right, please let us know. To understand how ActewAGL will manage your complaint, please see our complaints and dispute resolution procedure.
