Knowing what’s on your bill will help you understand your energy usage.
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Electricity bill explained
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Gas bill explained
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Why is my bill higher than expected?
If your circumstances have changed, your bill may have changed too.
More people at home.
Has the number of people living at your address changed? Is someone home on maternity leave? Or there during daytime hours, such as working from home? What about extended guests? These factors can have a big impact on the amount of energy you’re using, and result in a higher bill than normal.
Your discounted plan may have expired.
A promotional or discounted plan may no longer be valid. Check if your plan has expired at My.ActewAGL.
Your concession card may have expired.
Is your concession card current? If it’s expired, you need to renew it to continue to receive ongoing discounts.
Check your concession card is still current at My.ActewAGL or call 13 14 93.
Your new appliances are less energy efficient.
Did you recently purchase a new fridge or television? Or both? New appliances can mean a change to the amount of energy you’re using.
Change in seasons.
It may seem obvious but heating and cooling bills tend to spike in line with the peak of the season. Think carefully about your temperature control activities over the past quarter and how this may affect your energy use.
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Why is my bill late or based on an estimate?
If you have a manually-read meter, every 90 days or so a third-party meter reader will visit your property to collect your electricity and gas usage information.
If your bill will be based on an estimated reading, it means the contracted meter reader was unable to obtain an actual read. If this happens, we’ll let you know on your next bill.
The most important thing to remember is that as soon as your meter reading is successfully taken, we’ll adjust your bills accordingly. You’ll only pay for the energy you’ve used.
If you do receive an estimated bill, you can submit your own meter reading to have your bill reissued with an actual reading. It’s quick and easy—details on how to do this can be found at How do I read my meter?
If you’d like to know more about why bills are sometimes based on an estimated read, check out our blog.
If you have any questions, we’d be happy to assist. Connect with a local energy expert on 13 14 93, Monday–Friday 8am–6pm.
You can also drop by and take a seat at our Energy Bar for face-to-face tailored advice. You’ll find us at 40 Bunda St, Canberra, Monday–Friday 9am–5pm. You might also spot one of our mobile Energy Bars out and about, check our Facebook page to find out our locations each week.
