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Cool Credit plan.

17% less^ than the reference price. Equal to an annual $300 credit*. PLUS An extra annual $300 credit* for gas.

Cool-CreditCool Credit Hero Mobile

Get savings on top of savings with total annual dual-fuel credit* of $600. 

That’s sweet.

^This offer is based on a residential customer who consumes 6,100kWh a year in the Evoenergy network. The lowest annual price is $1,735.

Treat yourself to a $300 credit* on your electricity account over 12 months.
The cherry on top? An extra annual $300 credit* on your gas account. That’s a $600 total credit*!

DOUBLE UP ON SAVINGS

Jump on up to a total annual $600 credit* across your electricity and gas accounts.
Bundle with EvenPay for set, fortnightly or monthly payments. 
Connect with local energy—powered by people who truly understand your energy needs.

Frequently asked questions

  • It’s our sweet new plan for electricity, gas or bundle both.

    Benefits of the Cool Credit plan:

    • 17% less than the ACT electricity reference price—equal to an annual $300 credit* on your electricity account. This offer is based on a residential customer who consumes 6,100kWh a year in the Evoenergy network. The lowest annual price is $1,735.
    • Add gas for an extra annual $300 credit* on your gas account.
    • Remove bill shock and better manage your budget with easy, predictable payments through EvenPay.
    • A 12-month benefit period with no lock-in contracts or exit fees—you’re free to change and upgrade your plan at any time.
  • The plan is available to residential customers in the ACT with electricity, gas or both.

    I rent my house, can I have the Cool Credit plan?

    Yes. You can sign up to the Cool Credit plan if you’re renting.

    I also have solar, can I sign up to the Cool Credit plan?

    Absolutely. Residential solar customers are eligible for the Cool Credit plan.

    If you have net metered solar, you’ll receive a feed-in rate of 7.2c/kWh.

    If you have gross metered solar and are on an ACT Government feed-in rate, your rate won’t change.

    I’m a business customer, am I eligible for the Cool Credit plan?

    No, sorry. Business customers aren’t eligible for the Cool Credit plan. We have other competitive plans available to you. Compare plans online or call us on 13 14 93 and we’ll assist you to find the best plan for you.

    I have gas only, can I be on the Cool Credit plan?

    Yes! Gas only, electricity only and dual-fuel customers are all eligible for the Cool Credit plan.

    Scoop the savings today.

    I’m with another retailer, can I switch to ActewAGL to take up the Cool Credit plan?

    Absolutely. We’d be delighted to welcome you to local energy!

  • How does the Cool Credit plan compare to my current plan?

    If you’re not sure whether the Cool Credit plan is the best plan for you, speak to our local team for personalised energy advice.

    Connect with a local energy adviser via email at assist@actewagl.com.au, face to face at one of our mobile Energy Bars (available 7 days a week) or over the phone by calling 13 14 93 (Monday–Friday, 8am–6pm).

    What are the electricity and gas rates?

    By signing up to the Cool Credit plan, you’ll lock in a rate that is 17% less than the ACT electricity reference price—equal to an annual $300 credit—as well as an extra annual $300 credit for gas. This offer is based on a residential customer who consumes 6,100kWh a year in the Evoenergy network. The lowest annual price is $1,735.

    Standard rates are outlined in the following pricing brochures: 

    Cool Credit plan electricity prices – ACT

    Cool Credit plan gas prices – ACT

    I’m on a demand or time-of-use pricing plan, can I choose the Cool Credit plan and keep my current pricing plan?

    No. The Cool Credit plan is a flat-rate plan, so your pricing will be too. That means you’ll have one ‘cents per kilowatt hour (c/kWh)’ rate all day, every day.

    Do I have to go on direct debit EvenPay?

    No. You don’t have to set up EvenPay to sign up to the Cool Credit plan, but it is an option for you if you would like to smooth your quarterly bills into smaller, more manageable payments.

    With EvenPay, you'll have set, regular payments—so you’ll always know how much you need to pay and when. Choose between monthly or fortnightly billing options, and every six months, we’ll recalculate your payment amount based on your usage. You’ll only ever pay for the energy you use.

    Learn more.

  • Do I need a new meter?

    No, you can choose this plan regardless of your existing meter type.

    Are there any associated fees?

    No. There’s no fee to sign up to the Cool Credit plan or to terminate your contract if you decide later that it doesn’t work for you.

    What if I move home?

    If you move during the 12-month benefit period, your Cool Credit plan will end. If the Cool Credit plan is still available when you move, and you still meet the eligibility criteria, you can sign up to the plan at your new address. If it’s no longer available, you can choose a new energy plan that works for you and your new home. We can assist you if you’re unsure.

    There will be no exit fee to close your account before the end of the benefit period. There may be a moving fee to change your address as well as other associated moving fees. If you’d like to learn more about this, check the following ACT pricing brochures:

    Schedule of standard contract electricity prices - ACT

    Schedule of standard contract natural gas prices – ACT

    Cool Credit plan electricity prices – ACT

    Cool Credit plan gas prices – ACT

    How do I sign up?

    You can sign up to Cool Credit plan online, or by calling our local team—it only takes a couple minutes.

    Connect with a local energy adviser via email at assist@actewagl.com.au, face to face at one of our mobile Energy Bars (available 7 days a week) or over the phone by calling 13 14 93 (Monday–Friday, 8am–6pm).

    Scoop the savings today.

    When will the plan start?

    For existing ActewAGL customers, your plan term will start as soon as you accept the terms and conditions.

    If you’re new to ActewAGL, your plan term will start when it suits you best—past, future or right away.

  • Things you need to know

    By signing up using this form, you agree that you’re happy to sign up to the Cool Credit plan (“the Plan”) which is an Ongoing Market Retail Contract with an initial 12 month benefit period for your electricity and gas.

    Your first benefit period commences from when you accept the Plan or from when your account commences with ActewAGL if ActewAGL is not your current energy retailer.

    You will be billed at energy charge rates published in the Cool Credit plan pricing brochure.

    Your first benefit period will be one of the following:

    Single rate: 17% off the electricity reference price in the form of a $300 annual credit applied as a prorated credit on each electricity bill for 12 months and a $300 annual credit applied as a prorated credit on each gas bill for 12 months.

    Single rate with controlled load: 17% off the electricity reference price in the form of a $300 annual credit applied as a prorated credit on each electricity bill for 12 months and a $300 annual credit applied as a prorated credit on each gas bill for 12 months.

    The lowest possible electricity price of this offer depends on your tariff type, and is as follows:

    Single rate: $1,735

    Single rate with controlled load: $2,183

    The above annual bill amounts are based on an indicative customer in your region. That is 6,100 kWh a year (without controlled load) and 8,800 kWh a year (with controlled load). Your bill will depend on your actual usage.

    Any discounts or credits will not apply to any miscellaneous ActewAGL charges, Greenchoice products or any government taxes, fees, charges or levies.

    An ACT Small Generator Buyback rate of 7.2c/kWh applies to this market contract.

    This offer is only available to residential customers located in the Evo Energy network region in ACT.

    If you’re a joint account holder, this agreement covers you both.

    Following acceptance of the Plan, you will be supplied with information relevant to the Plan including pricing, terms and conditions, a single written disclosure statement and cancellation and cooling-off notice via your preferred contact method either email or post.

    You can cancel your agreement anytime by notifying ActewAGL in writing at ActewAGL Retail, 40 Bunda Street, Canberra ACT, 2600 by calling 13 14 93 or by emailing assist@actewagl.com.au

    You have the right to a Standard Retail Contract with the designated retailer for your area that may not include a credit or a discount on your electricity or gas account.

    You can raise disputes with ActewAGL. If you’re unhappy with the resolution provided, you can raise the dispute with the ACT Civil and Administrative Tribunal by calling (02) 6207 7740.

    ActewAGL will contact you before your energy plan end date about a new benefit period. Your contract may be continued if you do not contact ActewAGL by the expiry of the energy plan.

    If you are not currently an ActewAGL customer, ActewAGL will become your retailer for electricity and gas after your meter is read next which may take up to 4 months.

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