The version of your browser is too dated for some of our website features.
For the best digital experience possible, take a moment to update your browser now.

IgnoreUpdate browser
Open Menu Search My.ActewAGL

Search

Close main search

Search suggestions and help

Popular searches

Need more help?

An aerial view of Canberra at night with a green lightAn aerial view portraying Canberra city at night with a green light

Contact us

For any questions, we are here for you. Our Energy Consultants are based in the heart of Canberra.

anchor down

Get help quickly.


Manage your account online anytime, from anywhere at My.ActewAGL. Log in to view your energy usage, pay your bill, request a bill extension, change to electronic billing and much more.

Log in now

Find answers

Visit our help and support page for assistance with billing and payments, metering, financial assistance, support and more.

Help and support 

A laptop presenting ActewAGL's help and support information
A laptop projecting the ActewAGL help and support page

Call us

Speak with a local Energy Consultant on 13 14 93 Monday-Friday, 8am-6pm except public holidays.

Calling from overseas? +61 2 5110 2511
Need language assistance? 13 14 50
Hearing impaired and need a TTY service?
13 36 77

On Christmas Eve, Tuesday 24 December 2024, our local Energy Consultants will be available on 13 14 93 between 8am and 4pm.

From Friday 27 December to Tuesday 31 December 2024, our local Energy Consultants will be available between 9am and 4pm.

Woman seated on a couch, talking on her mobile device
Woman sitting on a couch talking on a mobile phone

Visit us

Visit us in person at our Energy Bar at 40 Bunda Street, Canberra City
Monday-Friday, 9am-5pm except public holidays.

Visit the SolarHub & ActewAGL Smart Energy Hub at Unit 2/157 Flemington Road, Mitchell ACT.
Monday-Thursday, 9am-5pm
Friday, 9am-4pm

From Friday 27 December to Tuesday 31 December 2024, the Energy Bar at ActewAGL House will open from 9am to 4pm. Please attend the ActewAGL House security desk when you visit on these dates and an Energy Consultant will be called to assist you in person.

The Smart Energy Hub in Mitchell will be closed from Monday 23 December 2024 and will re-open on Monday 6 January 2025.

Google map of the location of ActewAGL
Google Map for ActewAGL's location.

Postal address

ActewAGL
GPO Box 366
Canberra ACT 2601

The headquarters of ActewAGL
ActewAGL headquarters

Media team

Email media@actewagl.com.au or call 0414 515 359 (media enquiries only)

A man standing before an ActewAGL banner.
A man with black hair in front of ActewAGL banner.

Business Energy Solutions

Commercial solar
Commercial EV charging

Please call 1800 572 121

A large commercial building by the lake with solar panels.
A big commercial office with solar panels

Large businesses

Business energy contracts
Business account enquiries

To speak with a dedicated account manager about your business account, please email business.sales@actewagl.com.au

A city with a road and commercial buildings
City with streets and business buildings
13 14 93

ActewAGL acknowledges the Traditional Custodians of the lands on which we live and work. We pay respect to the Elders, past and present and celebrate all First Peoples’ continuing connections and contributions to Country.

Sitemap
13 14 93

ActewAGL acknowledges the Traditional Custodians of the lands on which we live and work. We pay respect to the Elders, past and present and celebrate all First Peoples’ continuing connections and contributions to Country.

Sitemap
X
We use cookies to improve your experience on our site and show your personalised products and services. To find out more, read our privacy policy.
YES, I ACCEPT