ACT Government COVID-19 rebates

Find out if you’re eligible for a rebate on your electricity bill.

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In response to the impact of the Novel coronavirus (COVID-19) pandemic, the ACT Government announced a COVID-19 Economic Survival Package.

The package is designed to provide practical and swift economic support to the ACT in a time of unprecedented challenges with one-off payments applied through electricity bills.

Extending the Small Business Electricity Rebate to non-licensed sporting and community clubs

The ACT Government has extended the $750 small business electricity rebate to ACT non-licensed sporting and community clubs. This one-off $750 rebate will be applied as a credit to electricity accounts for the first half of the 2020-21 financial year.

The rebate applies to electricity small business customers (i.e. with less than 100 megawatt hours per year).

To be eligible for the rebate:

•  The business must be an active sporting or community-based club without a liquor licence.
•  The applicant must have an electricity account in their name.
•  The rebate will be applied per business (and not per account or site).
•  The business must have been an ActewAGL customer from early April 2020, when the small business rebate was originally implemented.

How to apply

The ACT Government will determine eligibility for this rebate. Apply for the rebate at the Access Canberra website.

The following information is required:

•  Business details such as name, address, phone number, email address 
•  Australian Business Number (ABN)/ Australian Company Number (ACN)
•  Description of business and service it provides
•  Business registration number
•  Contact person name, phone number and email address
•  Name of electricity retailer
•  Electricity account number
•  Electricity account name
•  Copy of an electricity bill, including April 2020 or a recent electricity bill.

Applications must be submitted by 31 December 2020. For any other enquiries, email covid19electricityrebate@act.gov.au

Cafes and Restaurants Rebate

The ACT Government has announced that cafes, restaurants and takeaways will receive a one-off $1000 rebate on their electricity bills issued in the first quarter of 2020-21.

How to apply

Eligible businesses are required to apply for this rebate via the Access Canberra website.

For more information regarding this rebate see the ACT Government website.

Once the ACT Government has approved your application, they will notify ActewAGL.

Applications for this rebate cannot be made via ActewAGL.

Extending the Utilities Concession to asylum seekers

The Government is extending the assistance provided under the Utilities Concession to eligible asylum seekers for 2020-21, including the additional one-off $200 rebate provided as part of the COVID-19 Economic Survival package.

Asylum seekers with a valid ACT Services Access Card will be able to apply for a credit of up to $900 on their electricity bills for 2020-21. This includes the annual $700 Utilities Concession and additional one-off $200 rebate.

How to apply

The ACT Government will determine eligibility for this rebate. Applications (and enquiries) can be made by emailing covid19electricityrebate@act.gov.au by 30 June 2021 with the following details and attachments:

  Name (first and last name)
  Mobile number
  Email address
  ACT Services Access Card number
  ACT Services Access Card expiry date
  Electricity retailer name
  Electricity account number
  Electricity account holder’s name
  Attachment – copy of recent electricity bill
  Attachment – copy of ACT Services Access Card

Applications for this rebate cannot be made via ActewAGL. The amount will be credited to approved electricity accounts by ActewAGL, once we’ve received confirmation from ACT Treasury.

Additional Utilities Concession Rebate and Small Business Electricity Rebate

In partnership with the ACT Government, we’re automatically applying the Additional utilities concession rebate and Small business electricity rebate to eligible customer accounts. 

If you’re eligible for either of these rebates, you don’t need to do anything—it will appear on your electricity bill issued after 30 March 2020. 

Find out more about these rebates below.

  • A one-off $200 Additional Utilities Concession Rebate will be applied to eligible ACT residential consumer electricity accounts, currently receiving the ACT Utilities Concession.

    A one off $750 Electricity Rebate will be applied to eligible ACT small business consumer electricity accounts, using up to 100 megawatt hours of electricity.

    The rebates will be applied regardless of whether the ACT consumer is currently on a standing or market offer electricity plan.

  • The Additional Utilities Concession Rebate will be applied to the ACT residential consumer electricity accounts with an existing ACT Utilities Concession. The following concession cards are eligible for the ACT Utilities Concession:

    • Centrelink Pensioner Concession Card holders (PCC);
    • Centrelink Low Income Health Care Card holders (HCC); and
    • Veteran’s Affairs Pensioner Concession Card or Gold Card Holders.

    The Electricity Rebate for ACT small businesses will be applied to consumer electricity accounts with usage below 100 megawatt hours of electricity per year. This typically includes businesses who spend up to approximately $30,000 p.a. on their electricity bill.

  • Consumers don’t need to do anything. The rebate will automatically be applied to an eligible electricity account by the retailer.
    It will appear on the next electricity bill issued after 30 March 2020.

    Where the rebate results in an electricity account being in credit, the rebate will remain on the electricity account to reduce future bills.


  • The rebate will appear on the next eligible electricity bill issued after 30 March 2020.

  • No legislative amendments or instruments are required, the existing process will be utilised. This is to apply the payment to eligible electricity accounts and for the ACT Government to reimburse electricity retailers the cost of providing the payment.

  • After 30 March 2020, ActewAGL customers can check if the rebate has been applied to an eligible electricity account online.

    Log on at:

    • My.ActewAGL
    • Go to the ‘My Accounts’ tab
    • Under your electricity account information, click on the ‘View more info’ button
    • Scroll down to the ‘Account history’ section
    • You will see a ‘Description’ line that will display a credit amount.
  • During the evolving COVID-19 pandemic, we want to reassure you that we’re committed to supporting our customers and community. We’re monitoring the situation very closely to reassess and optimise our response to meet the needs of the region.

    If you’re finding it difficult to pay your bill, please get in touch and we’ll let you know about available support options, including payment plans, extensions and our Staying Connected hardship program. Our team of energy experts are also available for personal energy advice and support on 13 14 93.

    Your health, safety and wellbeing is our highest priority, and we will continue to be here for our affected customers now, through and beyond these unprecedented and challenging times.
    Find out more about our emergency response here >

COVID-19 crisis and customer support

During the evolving COVID-19 pandemic, we want to reassure you that we’re committed to supporting our customers and community. We’re monitoring the situation very closely to reassess and optimise our response to meet the needs of the region.

If you’re finding it difficult to pay your bill, please get in touch and we’ll let you know about available support options, including payment plans, extensions and our Staying Connected hardship program. Our team of energy experts are also available for personal energy advice and support on 13 14 93.

Your health, safety and wellbeing is our highest priority, and we will continue to be here for our affected customers now, through and beyond these unprecedented and challenging times.

Find out more about our emergency response.

FOR FURTHER SUPPORT CONTACT A LOCAL ACTEWAGL ENERGY EXPERT

Email us or call 13 14 93 (8am–6pm, Monday–Friday, except public holidays).

Email us at assist@actewagl.com.au
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