ACT Government COVID-19 rebates

Find out if you’re eligible for a rebate on your electricity bill.

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In response to the impact of the Novel coronavirus (COVID-19) pandemic, the ACT Government announced a COVID-19 Economic Survival Package.

The package is designed to provide practical and swift economic support to the ACT in a time of unprecedented challenges.

Key initiatives are the residential Additional Utilities Concession Rebate, the Small Business Electricity Rebate and Cafes and Restaurants Rebate, which are one-off payments applied through electricity bills.

Cafes and Restaurants Rebate

The ACT Government has announced that cafes, restaurants and takeaways will receive a one-off $1,000 rebate on their electricity bills issued in the first quarter of 2020-21.

How to apply

Eligible businesses are required to apply for this rebate via the Access Canberra website.

For more information regarding this rebate see the ACT Government website.

Once the ACT Government has approved your application, they will notify ActewAGL.

Applications for this rebate cannot be made via ActewAGL.

Additional Utilities Concession Rebate and Small Business Electricity Rebate

In partnership with the ACT Government, we’re automatically applying the Additional utilities concession rebate and Small business electricity rebate to eligible customer accounts. 

If you’re eligible for either of these rebates, you don’t need to do anything—it will appear on your electricity bill issued after 30 March 2020. 

Find out more about these rebates below.

  • A one-off $200 Additional Utilities Concession Rebate will be applied to eligible ACT residential consumer electricity accounts, currently receiving the ACT Utilities Concession.

    A one off $750 Electricity Rebate will be applied to eligible ACT small business consumer electricity accounts, using up to 100 megawatt hours of electricity.

    The rebates will be applied regardless of whether the ACT consumer is currently on a standing or market offer electricity plan.

  • The Additional Utilities Concession Rebate will be applied to the ACT residential consumer electricity accounts with an existing ACT Utilities Concession. The following concession cards are eligible for the ACT Utilities Concession:

    • Centrelink Pensioner Concession Card holders (PCC);
    • Centrelink Low Income Health Care Card holders (HCC); and
    • Veteran’s Affairs Pensioner Concession Card or Gold Card Holders.

    The Electricity Rebate for ACT small businesses will be applied to consumer electricity accounts with usage below 100 megawatt hours of electricity per year. This typically includes businesses who spend up to approximately $30,000 p.a. on their electricity bill.

  • Consumers don’t need to do anything. The rebate will automatically be applied to an eligible electricity account by the retailer.
    It will appear on the next electricity bill issued after 30 March 2020.

    Where the rebate results in an electricity account being in credit, the rebate will remain on the electricity account to reduce future bills.


  • The rebate will appear on the next eligible electricity bill issued after 30 March 2020.

  • No legislative amendments or instruments are required, the existing process will be utilised. This is to apply the payment to eligible electricity accounts and for the ACT Government to reimburse electricity retailers the cost of providing the payment.

  • After 30 March 2020, ActewAGL customers can check if the rebate has been applied to an eligible electricity account online.

    Log on at:

    • My.ActewAGL
    • Go to the ‘My Accounts’ tab
    • Under your electricity account information, click on the ‘View more info’ button
    • Scroll down to the ‘Account history’ section
    • You will see a ‘Description’ line that will display a credit amount.
  • During the evolving COVID-19 pandemic, we want to reassure you that we’re committed to supporting our customers and community. We’re monitoring the situation very closely to reassess and optimise our response to meet the needs of the region.

    If you’re finding it difficult to pay your bill, please get in touch and we’ll let you know about available support options, including payment plans, extensions and our Staying Connected hardship program. Our team of energy experts are also available for personal energy advice and support on 13 14 93.

    Your health, safety and wellbeing is our highest priority, and we will continue to be here for our affected customers now, through and beyond these unprecedented and challenging times.
    Find out more about our emergency response here >

COVID-19 crisis and customer support

During the evolving COVID-19 pandemic, we want to reassure you that we’re committed to supporting our customers and community. We’re monitoring the situation very closely to reassess and optimise our response to meet the needs of the region.

If you’re finding it difficult to pay your bill, please get in touch and we’ll let you know about available support options, including payment plans, extensions and our Staying Connected hardship program. Our team of energy experts are also available for personal energy advice and support on 13 14 93.

Your health, safety and wellbeing is our highest priority, and we will continue to be here for our affected customers now, through and beyond these unprecedented and challenging times.

Find out more about our emergency response.

FOR FURTHER SUPPORT CONTACT A LOCAL ACTEWAGL ENERGY EXPERT

Email us or call 13 14 93 (8am–6pm, Monday–Friday, except public holidays).

Email us at assist@actewagl.com.au
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