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A couple outdoors by their home, watering the garden togetherA couple watering the garden in front of their house

Help and support

Find answers to your questions about billing, financial assistance, support options, metering and more.

Financial assistance

Learn how we can assist, if you're having difficulty paying your energy bills.

Concessions and rebates 



Protections, support and energy usage advice to help in times of need.

Life support protections 

Family violence 

Feedback and complaints 

Scams, theft and fraud 

Consumer Data Right 

Energy saving tips 


Learn about meter management, installation and upgrades.

About smart meters 

Submit meter self-read 

Request new meter 

Upgrade my meter 

Remove my meter 

Move my meter 

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