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Help and support

Find answers to your questions about billing, financial assistance, support options, metering and more.

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Billing and payments

Get help with your bill.


Pay my bill 

Payment options 

Set up EvenPay 

Request a bill extension 

Credits and refunds 

How to read my bill

Go paperless

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A couple with smiles on their faces, using a tablet while sitting on the lounge

Financial assistance

Learn how we can assist, if you're having difficulty paying your energy bills.


Concessions and rebates 

Hardship 

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Support

Protections, support and energy usage advice to help in times of need.


Life support protections 

Family violence 

Feedback and complaints 

Scams, theft and fraud 

Consumer Data Right 

Energy saving tips 

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Two people holding hands to support each other

Metering

Learn about meter management, installation and upgrades.


About smart meters 

Submit meter self-read 

Request new meter 

Upgrade my meter 

Remove my meter 

Move my meter 

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Frequently asked questions

Find answers to frequently asked questions here.

Call to Action
13 14 93

ActewAGL acknowledges the Traditional Custodians of the lands on which we live and work. We pay respect to the Elders, past and present and celebrate all First Peoples’ continuing connections and contributions to Country.

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13 14 93

ActewAGL acknowledges the Traditional Custodians of the lands on which we live and work. We pay respect to the Elders, past and present and celebrate all First Peoples’ continuing connections and contributions to Country.

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