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An aerial view of Canberra at night with a green lightAn aerial view portraying Canberra city at night with a green light

Contact us

For any questions, we are here for you. Our Energy Consultants are based in the heart of Canberra.

Get help quickly.

Manage your account online anytime, from anywhere at My.ActewAGL. Log in to view your energy usage, pay your bill, request a bill extension, change to electronic billing and much more.

Find answers

Visit our help and support page for assistance with billing and payments, metering, financial assistance, support and more.

Help and support 

Call us

Speak with a local Energy Consultant on 13 14 93 Monday-Friday, 8am-6pm except public holidays.

Calling from overseas? +61 2 5110 2511
Need language assistance? 13 14 50
Hearing impaired and need a TTY service?
13 36 77

Visit us

Visit us in person at our Energy Bar at 40 Bunda Street, Canberra City
Monday-Friday, 9am-5pm except public holidays.

Visit the SolarHub & ActewAGL Smart Energy Hub at Unit 2/157 Flemington Road, Mitchell ACT.
Monday-Thursday, 9am-5pm
Friday, 9am-4pm

Postal address

GPO Box 366
Canberra ACT 2601

Media team

Email or call 0414 515 359 (media enquiries only)

Business Energy Solutions

Large businesses

To speak with a dedicated account manager, email

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