Contact us

Giving you the power to connect.

Contact ActewAGLFemale ripple
  • Manage your account online now:

    • Pay account/s 
    • Request an extension
    • Update details
    • Arrange a move
    • View energy use
    • Check out plans
    • Transfer credit between accounts
    • Plus much more

    Simply login to my.actewagl anytime, anywhere.

    Alternatively, keep scrolling for useful online forms.

  • Chat to an energy expert on 13 14 93 Monday–Friday, 8am–6pm (except public holidays).

    We can assist with all your account enquiries, including helping you to better understand your bill, checking you’re on the best energy plan for you, organising a move, providing personal energy saving tips and answering any other questions.

    Calling from overseas? +61 2 6248 3400
    Need language assistance? 13 14 50
    Hearing impaired and need a TTY service? 13 36 77
    Monday–Friday, 8am–6pm (except public holidays)

  • The Energy Bar

    Drop in anytime at an Energy Bar to speak in person to an energy expert (no appointment necessary).

    In the heart of Canberra:
    40 Bunda St, Canberra City 2601
    9am–5pm 
    Monday–Friday (except public holidays)

    Batemans Bay:
    SolarHub foyer
    2 Kylie Cres, Batemans Bay 2536
    Monday–Thursday, 9am–5pm 
    Friday, 9am–4pm
    (except public holidays) 

    Mobile Energy Bars: 
    7 days a week at local shopping centres across the ACT and NSW. 
    Check our Facebook page for the various weekly locations at facebook.com/ActewAGL

  • Drop us an email at assist@actewagl.com.au

  • Post us mail to: 

    ActewAGL
    GPO Box 366
    Canberra ACT 2601

  • We’re sincerely sorry for your loss and aim to make updating or closing your loved one’s energy account as easy as possible.

    The Australian Death Notification Service has simplified this process by simultaneously notifying multiple organisations that a person has passed away.

    To notify ActewAGL and other organisations via this service, please visit the Australian Death Notification Service website and provide:

    • details of the person who has passed away.
    • confirmation you would like to notify ActewAGL.
    • your details.

    The Australian Death Notification Service will validate the information you provide against the Australian Death Check and pass this on to our team. We will then contact you to action your request. We’ll ask for a copy of the death certificate and the executor of Will, grant of probate or Letters of Administration document (if you have them).

    Alternatively, if you’d prefer to speak with us directly, call 13 14 93 (Monday–Friday, 8am–6pm). 

  • Talk to our media experts

    Phone: 0414 515 359 (media enquiries only)

    Email: media@actewagl.com.au

  • Contact our partnerships team

    Find out more about our Powerhouse partners here

  • Fyshwick ActewAGL Energy Shop

    If you're looking for the latest heating, cooling and hot water solutions for your home visit the Fyshwick ActewAGL Energy Shop. Our expert staff can help you decided on the best options for your home and lifestyle and arrange installation. Find out more about our appliance upgrade offers

    Drop by
    100 Gladstone St, Fyshwick 2609
    8.30am - 5pm, Monday - Friday

    Call
    6280 0994 

    Visit
    ActewAGL Energy Shop website
    .

  • Your feedback is appreciated and valued

    We shine a light on our exceptional employees through our Shooting Stars program. Let us know if an individual or team has gone above and beyond to deliver exceptional customer service. If you'd like to nominate one of our employees, email shootingstars@actewagl.com.au with their name and reason why you are nominating them.

    If you’ve have comments or suggestions on how we can improve then we want to hear from you via the form here.

    For general enquiries and feedback relating to your electricity and natural gas accounts, contracts and offers, meter installation and alterations, you can fill in the form here.

    If you would like to make a comment regarding ACT electricity or natural gas networks such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue, please contact Evoenergy here.

    For all ACT water and sewerage account related matters, please contact Icon Water here.

    To make a complaint, read our complaints handling procedure here.

  • Don't want to be contacted by ActewAGL?

    If you don’t want to be contacted by ActewAGL with sales or marketing information, register your details with our 'ActewAGL Do Not Contact Register'.

    Email: resolutions@actewagl.com.au
    Call: 02 6248 3519
    Registration is valid for 24 months.
    Note: you’ll need to provide identification to update your account.

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