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hot water heaterwater heater

Energy-efficient electric water heater upgrade

Upgrade your water heater and save.

Electric water heater upgrade

Upgrade to an energy-efficient electric water heater and get $500* off the purchase price. PLUS get $250* credit on your ActewAGL electricity bill.

Upgrading to an energy-efficient electric water heater can save you money in three ways:

  • $500* off the cost and installation of your new water heater.
  • A total of $250* is credited on your quarterly electricity bill over three years, paid at the rate of $20.84 per quarter.
  • Ongoing energy savings.

You’re eligible for the upgrade if:

  • You live in the ACT.
  • You have an electricity plan with ActewAGL.
  • You have a gas or electric hot water heater.

How to get started

Contact an ActewAGL-approved retailer.

Unit 2/157 Flemington Rd, Mitchell
1300 938 691

The Energy People
100 Gladstone Street, Fyshwick
02 6280 0994

Climate Master
116 Wollongong Street, Fyshwick
02 6228 1126

Australian Hot Water
157 Newcastle Street, Fyshwick
02 6239 1588

Frequently asked questions

  • With the energy-efficient electric water heater upgrade, a new hot water heat pump will be installed in your home. Hot water heat pumps harvest natural thermal energy from the air, night and day, to efficiently create hot water. Designed for diverse Australian conditions, these hot water heat pumps are proving to be one of the most efficient on the market, providing energy cost savings all year round. Heat pump water heaters are highly efficient and use 30% of the energy of a conventional electric hot water system.^.

    A hot water heat pump is suitable for most households, but not all. To determine if it’s right for you, speak to an ActewAGL-approved installer.


  • Are your installers experienced?

    All appliance installers meet the licencing requirements for our Energy Efficiency Improvement Scheme and have completed the required training. The licence classes and/or training requirements are:

    • Electrician: unrestricted electrician licence.
    • Gasfitter: general gasfitter or advanced gasfitter licence.
    • Refrigerant: refrigerant handling licence

    How do I lodge my claim?

    You do not need to lodge a claim as the discount is applied at the time of sale.

    What documents do I need to receive a concession or rebate?

    You will need to present your eligible concession card and evidence that you live at the installation address at the time of sale.

    If you don’t hold an eligible concession card, but are experiencing financial hardship, you may be eligible for a concession rebate with a referral from a specified community organisation or if you’re accessing ActewAGL’s Staying Connected hardship program. Find out more at the Environment, Planning and Sustainable Development Directorate website.

    Who do I call if there is an issue with my new appliance?

    Contact the approved retailer who installed the appliance.

    Why can’t I select another brand or heater type?

    The product needs to meet the requirements of the Energy Efficiency Improvement Scheme Act and be approved by ActewAGL.

  • Yes.

    If you are experiencing financial hardship or are an eligible concession card holder, you may be eligible for further savings on this upgrade. 

    Upgrade to an energy-efficient electric water heater and get up to $800* off the purchase price, plus $400* total credit on your quarterly ActewAGL electricity bill over three years ($33.34 per quarter).

    *View the terms and conditions for this upgrade or read more about our concession rebates.

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