Ranked #1 energy provider for customer experience 2021/2022
CSBA Sense CX Quarterly Best in Sector Awards for energy.
Got any questions?
Let us answer your switch-related enquiries.
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Am I eligible to switch energy suppliers?
Yes. As a resident of the ACT and surrounds, you can choose your energy supplier.
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Is switching electricity and gas suppliers easy?
Yes, it’s easy to switch energy supplier. You can get the process underway in only a few clicks. Just choose your desired plan, provide us with a few details, and we’ll take care of the energy switch for you.
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What information do I need to provide when switching energy supplier?
You’ll need to provide your address, proof of identity and your desired connection date.
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What should influence my decision to switch energy supplier?
When considering switching, you could think about which supplier offers the energy plan that’s best suited to you - the best rates, flexibility and renewable energy solutions. ActewAGL offers some of the best rates in the market with no lock-in contracts.
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Do I need to tell my current supplier I am leaving?
No. There is no need to advise your current energy provider that you are switching. We’ll take care of it for you.
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What happens once I’ve switched?
We’ll take care of your energy supply switch without interruption to your power. You can then easily manage your account online at my.actewagl.com.au. Log in to see your energy usage, manage your bills, change to electronic billing and much more.
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I have solar panels. Can I still switch to ActewAGL?
Absolutely. You can view our solar plans and get a great feed-in tariff to help maximise the value you get from your solar system.
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I’m thinking of switching to an electric car too. Can ActewAGL help with that?
Yes, as an ActewAGL customer you’ll have access to the services offered via our Electric Vehicle Hub. The Hub helps our customers find an EV sooner, finance an EV and stay fully charged.
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South-east NSW $200 Welcome Credit calculations
The $200 Welcome Credit is offered for a limited time to residential customers in NSW only, who switch online from another retailer to the ActewAGL Switch Saver plan and remain on the plan at the credit payment date, being the latter of 6 March 2025 or 30 days from sign-up
The things you could do with the $200 Welcome Credit have been calculated using the flat rate usage price for customers in the Essential Energy region on the Switch Saver plan - $0.320163 per kWh. The calculations include electricity usage only and do not include supply charges. In the Endeavour Energy region, you can do more.
Binge 595 new TV shows TV power consumption (watts) 105 Electricity usage per Hour (kilowatt hours) 0.105 Number of hours per season 10 Cost per show $0.34 Number of new shows you can watch 595
Freeze 174,236 icy poles Cooling Water from 23°C to 0°C Specific heat capacity of water (J/g°C) 4.184 Room Temp 23 Energy required to cool 1L of water (J) 96232 Energy required to cool 1L of water (kWh) 0.026731111 Freezing water at zero Latent heat of fusion (kJ/kg) 334 1 kWh = 3600 kJ Electricity to freeze 1kg of water (kWh) 0.092777778 Total energy required to freeze 1L of Water (kWh) 0.1195089 Litres in icy pole (75ml) 0.075 kg in icy pole (1kg = 1 litre of water) 0.075 Energy to freeze one icy pole (kWh) 0.008963167 Average CoP (Conservative) 2.5 Cost to freeze one icy pole $0.0011479 Number of icy poles you can freeze 174,236
Wash 1,666 beach towels Washing machine power consumption (watts) 1000 Electricity usage per hour (kilowatt hours) 1 Number of hours per wash 1.5 Cost per wash $0.48 Number of towels per wash 4 Number of towels you can wash 1,666
Keep the aircon on for 20 straight weekends Power rating (kilowatts) 6 Average CoP (conservative) 3 Estimated energy usage (kilowatt hours) 2 Number of hours used per day 8 Cost per day $5.12 Number of days to run aircon 39 Number of weekends to run aircon 20
Enjoy over 4 years' worth of Taco Tuesdays Oven power consumption (watts) 2000 Electricity usage per hour (kilowatt hours) 2 Number of hours used for Taco Tuesday 1.5 Cost per Tuesday $0.96 Number of Taco Tuesdays 208 Years of Taco Tuesday 4
Drive your EV to golf and back 195 times Range (as a rough average) (kms) 500 Battery capacity (rough ballpark) (kWh) 80 Cost for full charge $25.61 $200 as expressed in kms 3904.26 Distance to Golf and Back (assumption) (kms) 20 Trips to golf and back 195
Keep the beer fridge running for 4 years Cost to run per year $45.00 $200 worth in years 4.4 Years of running bar fridge 4
Listen to 13 years of your favourite tunes Sonos Move 2 battery life (hours) 24 Charger power (watts) 45 Time to charge portable speaker (hours) 3 kWh per charge 0.135 Cost per charge $0.04 How many full charges for $200 4627.27 How many hours listening 111055 Years of listening 13
