Heating and hot water appliance upgrade

Terms and Conditions

Effective 7 November 2019

For quotes accepted after 8 July 2019

  1. These Terms and Conditions apply to the Energy Saving Solutions – Heating and cooling upgrade (Offer).
  2. The Offer is available to ActewAGL customers when they upgrade an existing Eligible heating system or Eligible hot water system with a new Eligible high efficiency system. Eligible Appliances are contained in the table below (Eligible Appliances).
  3. The Offer is only available to ACT residents for quotes accepted from 8 July 2019 and may be withdrawn without notice.
  4. The Offer is not available to a residential premises undergoing development or refurbishment under an existing development approval.
  5. The Offer is only available to ActewAGL customers who have an active electricity account with ActewAGL at the time of purchasing the Eligible Appliance.
  6. Eligible Appliances - Discounts and special conditions (including GST):

Existing heating system

New system

ActewAGL discount

Special condition

Natural gas flued heater

Eligible reverse cycle air-conditioning system.

$1000 discount on costs of installation; and

$1000 credited on your ActewAGL electricity account over two years ($125 credited per quarter); or

$1520 credited on your ActewAGL electricity account over two years for eligible concession card holders ($190 credited per quarter).

This Offer does not include the permanent repair of the wall due to the removal of the flued natural gas heater. A temporary board will be installed to enclose the void in the wall left by removal of the existing gas flued heater.

ActewAGL recommends that permanent repair of the wall be completed within 30 days of installation of the new system.

Ducted natural gas heater

Eligible 11.2 kW to 25 kW ducted electric reverse cycle air-conditioner systems.

$2000 discount on costs of installation; and

$2000 credited on your ActewAGL electricity account over two years ($250 credited per quarter); or

$3000 credited on your ActewAGL electricity account over two years for eligible concession card holders ($375 credited per quarter).

Gas storage or instantaneous hot water system

Eligible hot water heat pump.

$750 discount on costs of installation.

$1200 discount on costs of installation if concession card holders.

Electric resistance hot water system

Eligible hot water heat pump.

$750 discount on costs of installation.

$1200 discount on costs of installation if concession card holders.

  1. The credit will be applied quarterly to the customer’s ActewAGL electricity account over the annual period as defined in the Eligible Appliances table above. Should the customer close their ActewAGL account, the credit expires and will not be re-credited if the customer re-opens an ActewAGL electricity account.
  2. If the customer moves to another property and stays with ActewAGL, the credit on the electricity account will move with the customer. It is the customer’s sole responsibility to advise ActewAGL about the move to ensure that the credit will be credited to the new property.
  3. The discount on the costs of installation applies to the person who is paying for the energy efficiency upgrade if holder of an ActewAGL electricity account. The credit on the ActewAGL electricity account applies to the person living in the property which received an energy efficiency upgrade. This can be an owner occupier or a tenant if holder of an ActewAGL electricity account.
  4. Existing appliances are required to be decommissioned and removed from the premises by the authorised installer.
  5. ActewAGL determines the eligibility of the appliances to be installed based on various state and federal product registers, the manufacturer’s instructions, Australian standards, Energy Efficiency Scheme Codes of Practice. Only appliances nominated by ActewAGL will be an Eligible Appliance for the purposes of this Offer.
  6. Where applicable, eligible concession card holders or households experiencing financial hardship will receive a higher discount.
  7. Eligible concession card holders must present one of the following concession cards which show that the concession card holder’s residential address matches the installation address:
    • Government Energy Concession Card
    • Commonwealth Health Care Card
    • Commonwealth Pension Concession Card
    • Commonwealth Seniors Health Card
    • Commonwealth Low Income Health Care Card
    • Commonwealth Disability Support Pension Card
    • War Widows Repatriation Card
    • Department of Veterans Affairs Pension Card
    • Department of Veterans Affairs TPI Card (gold)
    • Department of Veterans Affairs Repatriation Health Card (gold).
  8. Households not eligible for the concession cards listed above but experiencing financial hardship, will need to either: a) be referred by a specified community organisation; or b) access an energy retailer’s hardship program, to be eligible for a concession rebate under the offer.
  9. This Offer is available from the following approved retailers:
    • ActewAGL Energy Shop
      100 Gladstone Street Fyshwick ACT 2609
    • Climate Master
      116 Wollongong Street Fyshwick ACT 2609 16.
  10. This Offer is not available for government projects, new homes, commercial projects or property developments and properties that are listed on the Asbestos Response Taskforce’s list of affected properties.
  11. To receive the discount and credit, the home owner must sign the consumer declaration on the Activity Record Form. ActewAGL is required to collect and record the information on the Activity Record Form under the Energy Efficiency (Cost of Living) Improvement Act 2012.
  12. Attendance may be required by the customer for a post installation inspection and customer handover. A person over the age of 18 must be available and onsite at all times when the installer is at the property.
  13. ActewAGL reserves its right to change these terms and conditions at any time and remove or otherwise modify the discount offered.
  14. All amounts include GST unless otherwise stated.
  15. ActewAGL is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). ActewAGL collects personal information in order to conduct the Offer and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers. The ActewAGL Retail privacy policy can be viewed here.
  16. ActewAGL Retail ABN 46 221 314 841 a partnership of Icon Retail Investments Ltd ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 of ActewAGL House, 40 Bunda Street Canberra ACT 2600.
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