Emergencies, faults and outages

Our response to emergencies

We're in this together. ActewAGL and our predecessors have been committed to the Canberra region for over 100 years, we have a big responsibility to the people who live here.

The unprecedented challenges of 2020 continue to impact us all in ways we couldn't have expected. Your health, safety and wellbeing is our highest priority, and we will continue to be here for our affected customers now, through and beyond these trying times. During this time of uncertainty , you can continue to rely on us.

COVID-19 health emergency and ongoing customer support

During the evolving COVID-19 pandemic, we want to reassure you that we're committed to supporting our people, customers and the community. We're monitoring the situation very closely to reassess and optimise our response. We're proud to be a part of the capital community that unites and takes care of its own, especially when it matters most.

Find out more about our continuing commitment to you.

Electricity outages

ActewAGL electricity customers may from time-to-time experience a power outage.

There are three distribution companies that supply electricity through their networks (poles and wires or cables). They are Evoenergy in the ACT, Essential Energy and Endeavour Energy in NSW.

Please report any emergencies, faults or outages to your local distribution company.

For ActewAGL electricity customers who live in the ACT, contact Evoenergy on 13 10 93 or visit the Evoenergy outages page.

For ActewAGL electricity customers who live in NSW areas with postcodes 2535, 2538, 2539, 2540, 2541, please contact Endeavour Energy on 13 10 03 or visit the Endeavour Energy outages page.

For ActewAGL electricity customers who live in NSW areas with postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551,2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618,2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629, 2630, 2631, 2632, 2633 and 2720, please contact Essential Energy on 13 20 80 or visit the Essential Energy outages page.

Gas outages

ActewAGL customers should report gas interruptions or damage to infrastructure via the emergencies and faults line on 13 19 09.

Additional information on your specific location can be found via the gas network provider’s website.

Evoenergy, managed by Jemena, is responsible for the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra in NSW.

Jemena, is responsible for Goulburn, Yass, Young and Boorowa.

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