Your home for moving home

Move your energy account seamlessly to your new address.

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We can have you set up at your new address in just a few clicks. If you’re in a last-minute fix, we can have you connected the day you move.

Get moving

I’m an ActewAGL customer
Let us know your move-in date and we’ll take care of disconnection at your old address, and connection at your new one.
Same-day connection
Need a last minute connection? Let us know you’re moving online and we’ll have you connected the same day*.
I’m new to ActewAGL
We can get you on an electricity and/or gas plan at your new address within minutes.
    • ACT residential established site only.
    • Business days only. Request must be made online prior to 8 p.m.
    • Electricity supply only.
    • Additional fees may apply.
    • Resident must ensure there is safe and unhindered access to premises electricity meter.
    • If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
    • Follow and implement any other connection instructions provided by ActewAGL.

    Situations resulting in ineligibility for same day connection:

    • Request to connect to a premises that has not had electricity connected for 12 months or more.
    • Request to connect to a premises deemed unsafe by ActewAGL.
    • When delays are due to circumstances beyond ActewAGL’s control (for example extreme weather, natural disasters).
    • The meter at the premises is not accessible or removed.
    • The meter is not in working order, or is non-compliant.
    • Wrong address or connection date was provided – or is mistakenly believed that the power was not connected when in fact the power was connected.

    Electricity and natural gas retailer: ActewAGL Retail ABN 46 221 314 841 a partnership of AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 and Icon Retail Investments Limited ABN 23 074 371 207.

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