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Financial support

We’re here to help.

Financial support for paying gas and electricity bill

We know there are certain times of year—and in life—when paying your bills is a challenge.

There are a number of ways we can help if you’re having trouble paying your bills. From short term support, like payment plans and extensions, to our Staying Connected program, which assists customers under financial pressure or experiencing hardship. Just let us know what support you’re after.

  • You can request a payment extension on your current bill.

    Log in to My.ActewAGL or call 13 14 93.

  • Here’s two ways that might make paying your energy bills more manageable.

    Set up EvenPay.

    With EvenPay, you can split the cost of your annual gas and electricity bills into even payments—so you pay the same price per fortnight or month, all year round.

    How does EvenPay work?

    The annual total of your ActewAGL account (including current account balance) is averaged out on a fortnightly or monthly basis and deducted from your nominated savings, cheque or credit card account.

    Every six months we recalculate your payment amount based on your usage and may adjust your deductions accordingly. We’ll let you know the changed amount.

    Move to EvenPay at My.ActewAGL or call 13 14 93.

    View our direct debit service agreement and FAQs.

    Set up a payment plan.

    Call 13 14 93 and we’ll work with you to find a solution you can manage.

  • If you think you might be eligible for a concession or a rebate, head to our Concessions and rebates page.

    If you live in the ACT, there are a range of discounts, rebates and subsidies available to help with everyday living costs. Find out which ones you may be eligible for by answering some quick and easy questions at the ACT Government website.

  • If you think you’re about to be disconnected, contact our local, dedicated team as early as possible on 13 14 93.

    Our energy experts will do what they can to keep your power on. They’ll walk you through different payment options, provide tips on lowering your bill and tell you more about our financial hardship programs and Energy Support Fund. Through the Energy Support Fund, you may be eligible for a $100 energy voucher to be credited to your electricity or gas account. Vouchers are distributed by our community partners, like Care Financial.

  • We understand that life doesn’t always go to plan. Despite your best efforts, a sudden change of income, illness or something else may put pressure on your finances. If you’re having a hard time paying your energy bills, our financial hardship programs could offer you some extra support. You can apply online for the Staying Connected program.

    Find out more about our financial hardship programs

  •  During the evolving COVID-19 pandemic and beyond, you can be assured that we’re committed to supporting you with flexible and personalised assistance. In this time of uncertainty, we’ve temporarily extended our Staying Connected program to include small businesses (usage under 100MWh) affected by COVID-19.

    Find out more about our financial hardship programs

  • There is support available to you. Through our Enduring Support Scheme, we’ll do whatever we can to help. In a confidential and secure environment, we’ll do our best to help you get the assistance you need.

    Find out about our Enduring Support Scheme

  • We’d be happy to assist you. Please get in touch by calling 1300 138 574 or emailing We’ll need to see a Power of Attorney or Letter of authority before we can set anything up.

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