Terms and Conditions

• Customer is an ACT resident.
• A life support medical confirmation and rebate form must be completed and signed by the account holder as well as a registered medical practitioner and returned by post to:
  
  

  ActewAGL Retail Life Support
  GPO Box 366
  Canberra ACT 2601

  Or by email to life.support@actewagl.com.au

• The property relating to the account has to be the sole or principal place of residence of the applicant.
• You’re required to advise of your Life Support status each time you change your address and may be required to fill out a new application. Applications must be submitted as soon as possible, prior to the issue of the first bill on which the rebate is claimed. Retrospective adjustments can be made.
• You are required to notify ActewAGL if you are no longer eligible for the Life Support equipment protections/Life Support rebate.
• GST applies to the balance of your bill after the rebate has been deducted.