Your rights and responsibilities as a customer of ActewAGL are set out in our customer contract and privacy policy. A summary of these rights, entitlements and obligations, under the Utilities ACT and the Consumer Protection Code 2020, can be found in our Customer Service Charter. If you are an ACT customer, you can find more information on the guaranteed service levels and our obligations here.
If you need more information call 13 14 93.
Electricity customers
ACT and NSW
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 27 April 2023(PDF)
- Ongoing market retail contract for small customers in ACT and NSW – Effective from 14 November 2024 (PDF)
- ACT feed-in tariff contract Medium renewable energy generator (PDF)
Archive
- Standard retail contract terms for small customers in the ACT and NSW - Effective from 21 August 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW – Effective from 27 April 2023 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 21 August 2020 (PDF)
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 19 March 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 1 February 2019 (PDF)
Natural gas customers
ACT and NSW
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 27 April 2023 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW – Effective from 14 November 2024 (PDF)
Archive
- Standard retail contract terms for small customers in the ACT and NSW - Effective from 21 August 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW – Effective from 27 April 2023 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 21 August 2020 (PDF)
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 19 March 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 1 February 2019 (PDF)
Business
The deemed large customer arrangements apply to all large market customers without a negotiated contract in place, not just ROLR customers.- ACT - ROLR deemed Large Customer Electricity Retail arrangement (PDF)
- ACT - ROLR deemed Large Customer Gas Retail arrangement (PDF)
- ActewAGL Large Customer Gas Default Rates as at 24 May 2022 (PDF)
