Pricing information

Power to choose the best energy plan for you.

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Frequently asked questions

  • ActewAGL sets electricity prices for our customers in the ACT and NSW. These prices are subject to government regulation, and can change around 1 July each year.

    In the ACT

    The price of standard electricity contracts is regulated by the Independent Competition and Regulatory Commission (ICRC). Every year the ICRC releases a decision on how much ActewAGL can change the pricing of its regulated residential and small business electricity tariffs.

    The price of market electricity contracts is at the discretion of ActewAGL.   

    In NSW

    The price of standard electricity contracts is regulated by the Australian Energy Regulator (AER). The AER sets a ‘reference price’ for specific residential and small business tariffs in each network area. The price of ActewAGL’s standard electricity contracts is set equal to the reference price.

    The price of market electricity contracts is at the discretion of ActewAGL. ActewAGL is required to compare all of our offers to the appropriate reference price.

  • ActewAGL sets natural gas prices for our customers in the ACT and NSW. We review our standard contract gas pricing yearly and it can change around 1 July. Market offer gas prices are also generally adjusted annually, and generally change in July.

    A change can reflect the cost of supplying natural gas to our customers, including changes to wholesale gas prices and network charges.

  • This chart explains the components of your 2019-20 ACT residential electricity price.*

    Components of electricity bill infographic

    *Based on cost elements from the ICRC’s final decision on 2019–20 prices.

  • Yes. Call 13 14 93 to arrange a refund.

  • Yes. If your electricity account is with ActewAGL, you can transfer this credit between your electricity, gas, water or sewerage accounts.

    Log in to My.ActewAGL or call 13 14 93.

  • We understand that there may be times when paying your bill is difficult. We’re here to support you to stay connected.

    Find out more about financial support or call our specialist team on 13 12 93.

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