Your rights and responsibilities as a customer of ActewAGL are set out in our customer contract and privacy policy. A summary of these rights, entitlements and obligations, under the Utilities ACT and the Consumer Protection Code 2020, can be found in our Customer Charter (PDF). If you are an ACT customer, you can find more information on the guaranteed service levels and our obligations here.
If you need more information call 13 14 93.
Have you been affected by the failure of your retailer?
Elysian Energy
If you have been impacted by Elysian Energy’s failure in the market, information from ActewAGL can be found here.
Information about Elysian Energy from the Australian Energy Regulator (AER) can be found here.
Retailer of Last Resort Notice for Elysian Energy Pty Ltd issued by the AER.
Electricity customers
ACT and NSW
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 27 April 2023(PDF)
- Ongoing market retail contract for small customers in ACT and NSW – Effective from 27 April 2023 (PDF)
- ACT feed-in tariff contract Medium renewable energy generator (PDF)
Archive
- Standard retail contract terms for small customers in the ACT and NSW - Effective from 21 August 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 21 August 2020 (PDF)
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 19 March 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 1 February 2019 (PDF)
Natural gas customers
ACT and NSW
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 27 April 2023 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW – Effective from 27 April 2023 (PDF)
Archive
- Standard retail contract terms for small customers in the ACT and NSW - Effective from 21 August 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 21 August 2020 (PDF)
- Standard retail contract terms for small customers in the ACT and NSW – Effective from 19 March 2020 (PDF)
- Ongoing market retail contract for small customers in ACT and NSW - Effective from 1 February 2019 (PDF)
Business
- ACT - ROLR deemed Large Customer Electricity Retail arrangement (PDF)
- ACT - ROLR deemed Large Customer Gas Retail arrangement (PDF)
- ActewAGL Large Customer Gas Default Rates as at 24 May 2022 (PDF)
